How to request public records in Comal County, New Braunfels and Schertz

For residents seeking a deed, permit or city document, this guide identifies the right office and the official request routes for Comal County, New Braunfels and Schertz.

By Comal.News Government Desk · Source-linked local reporting

Published October 13, 2026 at 6:56 AM CDT4 min read

Official request routes

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Three blank folders on a blue table, with paths leading to a central courthouse and two smaller buildings. — Illustration: Three folders and branching paths represent public records requests to different local governments.Original editorial illustration; not a photograph and does not depict the reported event or an exact property.Comal.News Visual Desk · Original illustration · Source ↗ · Comal.News original illustration ↗

To request a public record from Comal County, New Braunfels or Schertz, first identify which government holds it, then use that government's official written request route.

A deed and a city document, for example, lead to different offices. The Comal County request page sorts county records by subject, while New Braunfels and Schertz each provide their own city request route.

1. Identify the record holder

Start with the government whose work produced or maintains the record. Comal County directs requests for deeds, marriage licenses, business registrations and other official public records to the County Clerk's Office. It points property tax statements and vehicle registration questions to the Tax Assessor-Collector's Office, and subdivision, driveway, floodplain and environmental health records to the County Engineer's Office. Its page also points readers to existing searches for some records.

Residents can route Comal County deed requests to the County Clerk, New Braunfels city-record requests through the city's public information request link, and Schertz city-record requests through its online system. Those city routes apply to records kept by the named cities; the county's list identifies county offices. For a record held by another city, find that city's own public information contact rather than sending the request to one of the three governments covered here.

Examples of records and the official routes named by the three governments
Record type	Custodian	Official route
Deeds, marriage licenses, business registrations	Comal County Clerk's Office	Email the County Clerk through the county request page
Subdivision, driveway or floodplain permits	Comal County Engineer's Office	Contact the Engineer's Office through the county request page
Official New Braunfels city records	City of New Braunfels	Public Information Request link on the city's Submit a Request page
Public records kept by Schertz	City of Schertz	Online system linked from the city's Open Records Request page

The routes describe the governments' published instructions; confirm the custodian for a record that does not fit these examples.

2. Use the matching request route

For a county record, use the department contacts on Comal County's Public Information Request page. If you cannot tell which county department should receive the request, the page directs you to email the Public Information Office. It lists that office at 100 Main Plaza in New Braunfels and gives 830-221-1110 as its phone number. The page distinguishes its department contacts, so a question about a county permit should begin with the office it names for that permit.

For a New Braunfels record, open the city's Submit a Request page and choose Public Information Request. The city says that link is for copies of official records from the City of New Braunfels, its police department or its municipal court. The same page contains separate tools for reporting street or drainage problems, submitting complaints and applying for permits. Choose the public information option when you want an existing record, rather than a service response or a new permit.

For a Schertz record, the city's Open Records Request page links to an online system. Schertz says requests for records it keeps must be in writing. Its system permits an account or an anonymous submission, status tracking, online payment and receipt of records. The page also says a paper form can be picked up at the City Secretary's Office. These are Schertz's published options, not instructions for requests to Comal County or New Braunfels.

3. Describe the existing record

Give the receiving office enough detail to identify what you want: a record type or subject, the relevant place and a useful date range. Schertz specifically asks requesters to provide as much information as possible, including a name, address, date range and subject matter when applicable. It says a public information request seeks records that exist when the request is made; the city does not answer questions or create new information in response. That distinction helps when wording a request to Schertz.

If the custodian remains unclear, use the named government's contact page before submitting. Comal County lists its Public Information Office at 830-221-1110; New Braunfels lists its main city number as 830-221-4000; and Schertz lists the City Secretary at 210-619-1030, 1400 Schertz Parkway, Building 2. Each linked official page is the place to inspect that government's current route. The three pages do not establish one fee or turnaround time that applies to every request covered by this guide.

From the source record

Official request guidePublic Information Request

If you're unsure which department to submit a public information request to, email the Public Information Office.

Comal County ↗

Comal County's request page routes residents by record type and names its Public Information Office as a contact when the department is uncertain.