An FCC final rule effective Nov. 25 changes how consumers can revoke consent for informational robocalls. The Federal Communications Commission says the change is intended to let people stop calls they no longer want while keeping calls they still want.
Comal County residents who receive informational robocalls can ask to stop a category they no longer want while continuing to receive calls they do want. Under the rule, a caller may interpret a revocation request as applying only to the specific category of informational calls to which the request was directed.
From the source record
We also modernize our rules to ensure that consumers have clear, simple, and automated ways to revoke consent while streamlining callers' ability to process revocations.Federal Register ↗
The rule also allows a caller to designate an exclusive way to revoke consent. The Federal Register summary does not identify what method any particular caller will offer, so residents should check that caller’s instructions. The FCC says its changes are meant to provide clear, simple and automated ways to opt out.
The FCC also amended a consent exemption for financial institutions, saying the change will make it easier for them to alert customers to fraudulent activity on an account. That provision does not establish that a specific bank will call or that any particular call is genuine.
The Nov. 25 effective date belongs to a published final rule. Residents can inspect the Federal Register rule record for the effective date, the FCC docket number CG 02-278 and the agency’s description of the changes. The remaining practical question is how each caller will present its designated opt-out method once the rule takes effect.