The Comal County Road Department says its routine work includes road resurfacing, drainage maintenance and traffic-control sign maintenance. Its page also lists 2,018 public roads totaling 919 miles under county maintenance. That countywide figure describes its workload; it does not tell you whether any one street is on the list. The department says it regularly inspects roads in the unincorporated area and welcomes reports of problems found between inspections.
Check a county road on the map
On the county’s Road Department page, choose “Report a Road Issue.” The request opens a map where you can pinpoint the problem. The county says you then fill out a short form with contact details so staff can ask for more information; providing those details can also let you receive status updates. You may upload a photo if you can take one safely. The county specifically cautions people against putting themselves or anyone else in danger to document a fault.
The mapped request lets you identify a location, but a street address alone does not establish which government maintains the pavement. Check the road or road segment, especially if a route changes character along its length. The county says it can work on a submitted road issue only when the road is county-maintained. If the map and page do not settle that question, ask the Road Department before treating a county address as proof of county maintenance.
State highways and New Braunfels streets
TxDOT says it is responsible for the state highway system, not city- or county-maintained roads. Its contact page offers “Report an issue on the road” for potholes, signal outages, damaged guardrails and objects on the road. TxDOT asks for a separate report for each request. For a road condition requiring immediate attention, it lists 800-558-9368; for an immediate hazard such as dangerous debris, its page says to call 911 because the online form is not monitored around the clock.
For a street maintained by New Braunfels, the city’s “Roads, Streets, & Drainage” request covers potholes, broken street signs and drainage issues. The city lists that service on its Submit a Request page. A New Braunfels mailing address by itself is not a maintenance determination for a road; check the road’s status before assuming the city’s tool is the right destination.
If the road is private or its status is unclear
Check a private road’s ownership or maintenance arrangement before sending a repair request to a public road agency. The county limits its road-issue work to county-maintained roads, and TxDOT limits its responsibility to the state highway system. Those rules make the maintainer of the particular road or segment the practical question to resolve first, including for a road beside a public highway or within a familiar mailing area.
For a possible county-maintained road, use the county’s mapped request or ask the Road Department at 830-608-2090. Its office is at 195 David Jonas Drive in New Braunfels and lists weekday hours of 8 a.m. to 4:30 p.m. For a possible state highway issue, inspect TxDOT’s reporting choices; for a New Braunfels street issue, inspect the city’s Roads, Streets, & Drainage request. Those official pages are the next place to confirm the reporting route before filing.
