Members of the Schertz Area Senior Center rated complaint handling, cleanliness and staff help higher in the 2026 survey than in 2024, while asking for more seating and afternoon classes.
The results are scheduled for presentation to Schertz City Council on Oct. 13; the posted material describes a presentation, not a decision on those requests.
The largest rating gains
The survey drew 173 responses July 2–27: 128 online and 45 in person. That is 21.36% of the center’s 810 members and 39.86% of its 434 active members, according to the survey. These are responses from participating members, so the ratings should not be read as a count of every member’s experience.
On the survey’s five-point questions, the weighted average for resolving complaints and conflicts increased from 3.82 in 2024 to 4.24 in 2026, a gain of 0.42 point. Cleanliness rose from 4.25 to 4.55, and the rating for knowledgeable and helpful staff rose from 4.47 to 4.68. Those were the largest gains among the comparable five-point questions summarized in the survey.